INTRODUCTORY NOTES
Use of the services of the trading company Villa Kosta and your interaction with us is subject to these Terms and Conditions. The conditions are an integral part of the contractual relationship that is created at the moment of accepting the provision of Villa Kosta
Villa Kosta pays special attention to protecting your personal data. You can read more about how, why and which personal data we process in our Privacy Notice and Cookies, which are also on our website.
It is recommended that you carefully read all the information on our website and check all the details that were confirmed to you at the time you made the reservation, as this information forms the basis of your contract with us. The moment you book accommodation or any other service from our site, you enter into a legal relationship with Villa Kosta and you are deemed to accept all the general terms and conditions.These general conditions bind Villa Kosta and bind the guest who has paid an advance payment for accommodation and/or additional services through Villa Kosta and of the accommodation regarding the quality of the accommodation and the conditions related to the accommodation, and to which he has agreed upon.
ABOUT THE VILLA KOSTA
Villa Kosta is privately owned family run business, our aim is to give all our guests a comfortable, stress-free unforgettable stay, nothing is too much trouble you only need to ask.
Villa Kosta has their own house rules, that is, conditions for using the houses, which must be respected and which will be presented to you in the villa itself.
If you decide to make a reservation with Villa Kosta we will plan your trip together with you and try to make the process as easy as possible.
What is included in the price of Accommodation?
The price of Accommodation includes the costs of water, gas, electricity, internet, maintenance of the pool and outdoor area, as well as the use of bed linen, towels and kitchen towels, spices and the like. Prices include VAT.
When making a reservation, it will be clearly stated to the guest which services are included in the price of accommodation, and which will be charged additionally based on his choice. The guest will also be informed of the total amount of his individual reservation before he confirms it.
WHAT IS THE PROCEDURE FOR BOOKING VILLA KOSTA ?
Villa reservations are made in writing via e-mail.
Via e-mail, you also provide the information we need to contract Accommodation. Otherwise,the Accommodation will not be considered contracted.
Please keep in mind that when making a reservation, you are required to provide the number of guests, which must not exceed the maximum prescribed by the conditions of the individual villa.
Please note that you are responsible for providing us with accurate and true information. If you do not provide correct and true information, you are responsible for all costs, i.e. consequences arising from incorrect information.
After you have chosen the Villa Kosta and the period of time you plan to stay there by confirming the offer, Villa Kosta will send you a payment offer to your e-mail address once you have received this ,if you would like to proceed with the reservation You are obliged to pay 25% deposit with in 5 days of receiving the offer which will be deducted from the final amount, you will need to send us a confirmation of payment by email immediately after payment.
The accommodation is considered contracted after you pay the 25% deposit. After the payment is visible on our bank account, we will send you a confirmation that will contain information about the reservation, the amount you have paid, the amount you still need to pay .
How do I pay the rest of the Accommodation price?
Regarding the payment of the remaining amount of the Accommodation price, please note that the terms of payment paying is 25% 60 days before arrival and 50% 30 before arrival . Therefore, feel free to contact us by e-mail if you are interested in another method of paying also, the deadline for payment of the remaining part of the amount will be indicated in the confirmation email that you will receive after the first payment.
What if I am late with the down payment or the rest of the price?
If you do not pay the remaining amount of the price of the Accommodation within the deadlines that you will be informed about during the arrangement of the Accommodation and via the Confirmation, Villa Kosta reserve the right to cancel the Accommodation service while retaining the full amount of the advance payment. In any case, in situations where you are obliged to pay the rest of the price of the Accommodation before arriving at the villa, Villa Kosta will make sure to remind you of the payment obligation in time so that the Accommodation will not be cancelled.
a)Can I cancel the Accommodation after paying the advance or the rest of the price of the Accommodation?
Yes, you can cancel the Accommodation service, only in writing, by sending an e-mail to the address of Villa Kosta
b)Will I receive a refund of the advance payment or the rest of the Accommodation price in case of cancellation of the Accommodation?
Depending when you cancel your reservation the 25% advance payment is nonre-fundable as well as the rest of the price of the Accommodation if the cancellation is made after the duration stated.
c)What are the terms of payment by bank transfer?
Villa Kosta accepts payment by bank transfer, and when making such a payment, you are responsible for all the costs of the bank transaction.
All payments will be made in EUR currency. When paying, it is possible that the amount charged may differ from the price displayed on the website due to exchange rate differences. Villa Kosta is not responsible for exchange rate differences or costs and fees associated with other banking institutions. The amount we receive on our account must be the exact amount shown on the offer.Promotions and discounts cannot be added or combined. Each reservation can contain only one discount.
OBLIGATIONS OF VILLA KOSTA
In accordance with the conditions stated here, Villa Kosta will treat you with the due care and diligence of a prudent businessman, will make sure that the Accommodation service is properly performed and will take care of your rights and interests within its capabilities, respecting good practices in tourism.
DAMAGE / SECURITY DEPOSITS
Villa Kosta requires a security deposit for their villas to insure against any damage, accidental damage or similar events caused by your negligence, loss of property, additional cleaning, or outstanding bills that may have occurred during your stay. Moreover, if such damage occurs and exceeds the amount of the paid deposit, you will be responsible for compensating Villa Kosta for the full cost of the resulting damage.
The existence of a request for the amount of the security deposit will be confirmed to you during the procedure of reserving the villa or contracting the Accommodation, and the same is also indicated on the website
If there is no need to keep the security deposit, it will be returned to you at the end of your stay in the villa. The owner will assess whether it is necessary to return or keep the security deposit and in what amount, if possible before you leave the villa. In this case, the amount of the security deposit will be returned to youVilla Kosta . However, if this is not practical due to early or late departures, the inspection of the villa will be carried out after your departure, and the refund of the deposit amount will be made to your account. Villa Kosta reserves the right to contact you later if, during the inspection of the villa, it is found that, in addition to retaining the entire amount of the security deposit, you must compensate the difference up to the actual amount of the damage.
After all guests have checked out each time our Villa is checked by our Maintenance team to ensure that the Villa is in order for new arrivals, however If you discover any problems or damages upon arrival, you must report them to the owner immediately to avoid any misunderstandings after the end of your stay.
PASSPORTS, PERSONAL DOCUMENTS AND REQUESTS FOR VISAS
A valid passport or identity card (for EU citizens) is required to enter Croatia. We advise you to check your passport or identity card before confirming the reservation or arranging the Accommodation and determine whether it will remain valid for the entire duration of the trip. It is advisable that you do the same for the passengers coming with you. Villa Kosta is not responsible if you will not be able to use the Accommodation service due to inadequate travel or personal documents.
We also advise you to check with the competent embassy before making a reservation whether you need a visa to enter the Republic of Croatia. Villa Kosta is not responsible if you will not be able to use the Accommodation service due to failure to meet the conditions for obtaining a visa to enter the Republic of Croatia.
LIMITATION AND EXCLUSION OF VILLA KOSTA LIABILITY
Please note that, even though you have contracted the Accommodation service with us, Therefore, at the moment of contracting the Accommodation, you as a guest enter into a contractual relationship with Villa Kosta who is obliged to provide you with the Accommodation service as requested by you, and under the conditions of its possibilities that we have presented to you.
Villa Kosta is not responsible for the acts or omissions of any governmental body, their officers or employees or any employees or agents of airline companies, air carrier, ticket operators, other land carriers, shipping companies or operators, cruise or ferry operators, of all other carriers, hoteliers or other accommodation providers, all other travel service providers, tour guides, travel agents and/or food and beverage service providers, other goods and services with which you entered into a relationship during your stay in the villa from our offer, and over which Villa Kosta have no direct control.
Villa Kosta shall not be liable for any injury, loss, death, inconvenience, delay, damage to personal property or other damage in connection with the provision of any goods or services, whether due to, but not limited to,unforeseeable circumstances , disease, pandemic and epidemic , war crimes, civil unrest, riots, damages caused by animal activity, strikes or other labor activities, any criminal or terrorist activities, overbooking or poor quality service, food poisoning, mechanical or other failure of aircraft or other means of transportation or failure of any transportation mechanism that ensures timely arrival or departure and any events that are beyond the control and/or influence of Villa Kosta For example, Villa Kosta will not be responsible for the impossibility of using the Accommodation due to the decisions of third parties and, accordingly, neither for the refund of any amounts received from the guest, nor will it be obliged to ensure a change of the already agreed date of the Accommodation. The decision to refund any amount or change the date - of the already contracted Accommodation - depends on the will of the owner of the villa If Villa Kosta has assisted you in any way in booking the service of a provider of any transportation or other services, your relationship with such provider is subject to the terms and conditions imposed on such providers in relation to matters which cannot be expressly the subject of our contract with them, and in particular the applicable laws, requirements and policies of any government, governmental body or employee, including, visa, entry, exit or transit.
Villa Kosta is not responsible for any conditions or requirements of any third party that provides you with a specific service during your vacation, which is not Villa Kosta service. If you decide not to visit a country or part of a country you intend to visit because of any law, condition or requirement of any government or governmental authority, officer or agent, you are solely responsible for all costs and charges, loss or damage arising as a result of such possible cancellation fees or changed fees.
Villa Kosta shall not be liable for any injury, loss, claim, damage or any special, exemplary, punitive, indirect or consequential damages of any kind (including but not limited to lost profits) related to the performance or non-performance of the services of any travel provider, whether based in contract, tort, strict liability or otherwise. The foregoing includes, but is not limited to, non-performance resulting from the bankruptcy, reorganization, insolvency, dissolution or liquidation of the travel service provider. In the event of default arising from the bankruptcy, reorganization, insolvency, dissolution or liquidation of the travel service provider, your claim should be directed to the travel service provider and not to Villa Kosta or its representatives.
FORCE MAJEURE
Villa Kosta are not responsible for any damage and/or delay in providing the Accommodation service caused by An event of unforeseeable circumstances includes, but is not limited to, government action, war, political unrest and riots, civil strife, industrial disputes, labor disputes, strikes, natural or nuclear disasters, fire, theft, disease epidemics and pandemics, other diseases, malfunctions or equipment breakdowns, weather conditions, quarantine, medical or customs regulations, technical or administrative problems with transport, airport closures, changes in ship timetables, vehicle breakdowns, lack of water and other changes beyond our control.
Villa Kost is not obliged to provide you with a refund of the funds paid (advance payment and/or the remainder, the full amount of the Accommodation) if you cannot use the Accommodation due to force majeure that does not prevent the provision of the Accommodation service.
CUSTOMS AND FOREIGN EXCHANGE REGULATIONS
You are obliged to comply with customs and foreign exchange regulations. If you cannot continue your journey due to non-compliance with the regulations, you bear all the costs and consequences that arise as a result.
TRAVEL INSURANCE
Villa Kosta s not obliged to provide travel insurance to you or your accompanying passengers for the purposes of staying in the villa.
NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT
Complaints can be submitted by email to the following address
e-mail address: villa.kosta@yahoo.com
We will respond to the guests complaint in writing no later than 5 days after receiving the complaint.
FINAL PROVISIONS
These Terms and Conditions enter into force on the day of publication on the Villa Kosta website.
Any amendment to these Terms will be made and publicly announced and communicated in accordance with the provisions of these Terms.